1. People want to talk about the end of life. Don't label these conversations as difficult or challenging. Don't assume people don't want to talk.
2. People want honest information, and support to make decisions. It sounds obvious but making a decision for someone is not the same as making it with them. Give people the information they need to be able to make decisions.
3. People want recognition that priorities can differ. There are widely different views about priorities for treatment and care at the end of life. We need to respect that.
4. People want support to plan before they reach the end of life. Healthcare professionals have a key role to play. Help people plan to prevent decisions being made in a crisis.
5. Not enough people have made an Advance Decision or appointed an LPA. This needs to change.